Grand Canyon Business Solutions helps companies achieve more
February 18, 2018
By Lara Piu
While many businesses tend to recession wounds, Alia Samady and Mark Houser, owners of Grand Canyon Business Solutions, still reap its rewards. In 2009, the copier salesman and accountant consultant at the time opened their business in a “strike while the kettle is hot” move.
“Companies were closing their doors, leaving customers without service for their copiers and printers, so we came in and talked to those companies and said that we could take over the service if you want us to,” Samady said.
Although the banks were dry on business loans and the economy was at the height of its recession, the partners in life and business grew the firm step by step. “We started from scratch and brought in new clients slowly but surely. And then we started running,” Samady added.
They leveraged the new business as an opportunity to elevate the printer and copier world. “[Our clients] had not had good experiences with some of the other companies and so one of the things we wanted to do was to be transparent and be very local and just be a business partner that companies could trust for always being here to help them,” Samady recalled.
In order to accomplish this, Houser explains, the financial piece of the printer puzzle was essential. “I would have never wanted to do this if it weren’t for Alia, because billing is such a huge part of it,” he said. “We always wanted to do things the right way.”
Part of their strategy was to go back to basics. “I saw what happened when Hughes Callahin sold to a huge national corporation and everything became automated,” Houser recalled.
Which is why to this day, the Grand Canyon Business Solutions phones are always answered by a local staff member. This is uncommon, the couple says.
When the company opened, the Valley was home to approximately ten locally based printer sales and service companies; however, current market conditions make local firms a rare breed.
“The majority of what remains is the Japanese-owned companies,” Houser said, noting the local branch pullback of large companies despite the provincial nature of printer services and sales. “You can have a different service experience in here versus another market like L.A. or New Orleans, so it’s really a local decision.”
Several large companies have attempted to acquire Grand Canyon Business Solutions throughout the years, but the owners declined. “Besides the fact that we both love to work and we both love our jobs, we don’t want to sell because we want to service our clients. We can’t do that if we have to go through a company out of Chicago,” Samady said. “We love to come to work, we love the company and everybody here is really good friends. It’s a great environment. We like to have fun and most of the people have been here for years. People just don’t leave because it’s a nice place to work.”
Plus, Houser and Samady are driven to provide great local jobs. “We don’t want to have to lay someone off,” Houser said, “so we plan on staying in business for another 30 years and we plan on working. It’s the right thing to do.”
And although printer sales and service is the backbone of Grand Canyon Business Solutions, the company has expanded over the years. It now offers full IT support, off-site back up, services, telephone systems, cloud-based phone systems, address printers, printer fleet management, and set up of cables, printers, computers, monitors, phones and more. The equipment software is HIPAA-compliant, and their Kyocera multi-functional products can print, copy and fax, and with the right software, can fulfill myriad functions such as secure scanning, document-to-OCR (Optical Character Recognition) conversion, grading tests, creating hospital bracelets and more.
The firm works with everything from small-to-mid-size law firms and dentist offices to schools and large corporations. “We treat them all the same,” Samady said. “They’re all important clients for us.”
What drives them is the key ingredient that inspired the business in the first place, Houser emphasized. “Our brand is service,” he said. “We want to provide the highest levels of service for our clients. We don’t have to remember anything because we always tell the truth. We’ve seen so many nightmare scenarios and we’re here to help avoid them.”
“We’ve always been on that same page,” she said. “We’re not just in it for the money. We want to contribute to society and to the community. We want things to be right and just in the world. We’ve always been that way.”
For more information about Grand Canyon Business Solutions, call 480-278-8380 or visit copiersphoenix.com.